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Open Your raja akurat Legal Account Path

raja akurat Legal pages set out how your account, wallet records, personal data and lobby access are handled before you open an account.

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raja akurat Open Your raja akurat Legal Account Path
CONTACT ROUTES

Contact Us When Legal Questions Stall

A clear contact path helps you resolve a Legal question without guessing which team to reach. We handle account access, phone verification, wallet status and policy requests through the support route shown beside the account and cashier areas. Send the account phone number, transaction reference and the specific clause you are asking about, while removing passwords and one-time codes. Our support desk is available daily from 08:00 to 23:00 WIB through live chat and the contact form, including for requests from Makassar.

Team online

Policy questions

Ask through live chat from the account area when a Legal clause is unclear. Include the page heading and your question so our support team can point you to the relevant wording without asking for your password or one-time code.

Wallet records

For DANA, OVO, GoPay, QRIS or bank transfer records, send the transaction reference through the contact form. We can check the account status and receipt trail while keeping your wallet PIN and banking credentials out of the conversation.

Access concerns

If phone verification or local eligibility affects your access, tell us what screen appears and which device you use. We will explain the available policy route, but access remains where local law permits and cannot be changed by support.

DATA PRACTICE

See How Legal Requests Are Handled

Legal handling is practical: we connect each request to the account record, confirm the requester and keep a trace of the action taken.

Account data

We use your submitted account details, including the phone number used for verification, to identify the correct record and respond to a Legal request. Providing matching details reduces the chance that account data is disclosed to the wrong person.

Wallet records

Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be retained with account records for checking status and resolving disputes. We do not need your wallet PIN or banking password for this process.

Cookies

Cookies can support login continuity, security checks and page preferences on your device. You can adjust cookie controls in your browser, although changing them may affect account access steps or require you to verify your phone again.

Account security

Phone verification helps connect access attempts with your account. Keep your phone number current, sign out on shared devices and contact us promptly if an unfamiliar login or wallet record appears in your account.

Record retention

We retain account, support and transaction records for as long as needed for account administration, security checks and legal duties. The retention period can depend on the record type and the rule that applies to your location.

Change requests

To request access, correction or removal of eligible personal data, contact support through live chat or the form. State the requested change and provide matching account details; we will confirm identity before taking action.

Ask About raja akurat Legal Terms

These Legal answers address the questions we expect before account creation or wallet use. They cover eligibility, personal data, cookies, payment records and account changes rather than general lobby features. Read the full policy wording on this page, then contact us through live chat or the form if your situation needs a direct response. We will use the account details needed to locate your record and keep passwords, PINs and one-time codes out of the request.

raja akurat Legal covers account creation, phone verification, personal data, cookies, wallet records, security, retention and requests to change eligible data. It also explains that account access depends on local law, so you should check whether use is permitted in your location.

Access is not described as universal. Eligibility depends on local law and on the account checks we must complete. If you are unsure, contact us before sending funds, and do not attempt to bypass a location or phone-verification requirement.

We use the phone number supplied during account creation to support verification, identify your account and respond to policy requests. Keep it current, and never send its one-time code to support. We may confirm account details before discussing personal records.

Yes, you can request access to eligible account data or ask us to correct inaccurate details through live chat or the contact form. Include your account phone number and the requested change. We verify identity before releasing or editing any record.

DANA and QRIS references can be connected to your account record so we can check receipt status, wallet matching and payment disputes. Send only the transaction reference when contacting us. Do not share a wallet PIN, banking password or one-time code.

Retention depends on the record and the legal or security duty attached to it. Account, support and transaction records may remain available for administration, dispute handling and required checks. Contact us if you want to ask about a specific record type.

Use live chat or the contact form from the account area, available daily from 08:00 to 23:00 WIB. Describe the policy or security issue, device used and transaction reference if relevant. Never include your password, wallet PIN or one-time code.

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